Privacy Policy
SECTION 1 – WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, and in accordance with European’s law GDPR, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@safetyfirstclothes.com
SECTION 3 – DISCLOSURE
We may disclose your personal information only if we are required by law to do so or if you violate our Terms of Service.
SECTION 4- WOO Commerce
Our store is hosted on WooCommerce providing us the online e-commerce platform allowiing us to sell our products to customers. WooCommerce stores your data on a secure server behind a firewall.
Payment: Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read WooCommerce ’s Terms of Service / Lien vers cette partie du site e-commerce / payment
SECTION 5 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 7 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at support@safetyfirstclothes.com
Return, Exchange Policy & Refund
RETURNS
If you order something from us then decide you want to return or exchange it, we will do all we can to make it a simple as possible. If for some reason you’re unsatisfied with your order you can return it to us within 14 days of receiving your item for a full refund.
We’ll need you to let us know why you would like to return your item at our Customer Service: support@safetyfirstclothes.com
Once get your notification, we will provide return instructions to you.
The postmark on your returned package needs to also be within 14 days of receiving your item. Do note that if 14 days has passed since you have received your order that we will be unable to accept it as a return.
The Product shall be returned to Safety First Clothes at the address given end of Terms of Service and:
- Be in perfect condition,
- Not have been used,
- Be in its original packaging,
- Be accompanied by the return packing slip.
Safety First Clothes does not accept the postage due parcels. Any risk associated with the transport is carried by the Buyer.
Exchange policy
Because most of the items we sell are made-to-order and don’t have inventory it is often very difficult to offer an exchange of an item. We ask that you return the un-wanted item for a refund and purchase the one you would like instead.
Refunds
In the event your order is cancelled, or returned through our return process you will receive a full refund to your original payment method. If an item is returned to us due a bad address or not being accepted, a refund of the original item amount less shipping will be returned to your original payment method.
Refunds usually take 5-7 business days from the time they’re processed to show on your bank statement.
Customer Feedback
We are always looking for ways to improve your shopping experience. If you are not satisfied with the products we have provided, please get in touch with us support@safetyfirstclothes.com
We aim to reply to every email as soon as possible and will do our best to find a solution to your problem.
Terms of Service
Overview
This website is operated by Safety First Clothes. Throughout the site, the terms “we”, “us”and “our” refer to Safety First Clothes. Safety First Clothes offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on WOOCommerce. They provide us with the online e-commerce platform that allows us to sell our products and
services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright
laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF
INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any
time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or
billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other
information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 – PRODUCTS, PRICES & PAYMENTS, SHIPPING CONDITIONS,
RETURN/EXCHANGE, CANCELATION CONDITIONS, CUSTOMS
Products
The Products to be bought by Safety First Clothes are those shown on the Website on the day of its consultation by the User and within the limits of available stocks.
The Products are described and presented with the greatest precision possible. The photos illustrating, in support of the text, the products do not enter in the contractual field. As such, if Safety First Clothes tries to represent as faithfully as possible the Products of which the photos are displayed on the Website, variations may occur, particularly given the technical limitations of color renderings of computer equipment.
Safety First Clothes is committed to honour the orders only within the limits of available stocks. If one or several Products are not available, Safety First Clothes is committed to inform the User as soon as possible. Safety First Clothes incurs no liability for a stock
shortage or the unavailability of the Products.
All orders are subject to availability. On rare occasions we may have to cancel your order if we have ran out of stock of the specific item you chose. We do our best to update online stock in real time but it can happen – notably during sale period – that we may be made aware a particular piece has ran out only after you placed an order successfully. In this case, our
Customer Service will contact you as soon as possible to inform you of an updated delivery date, offer an alternative solution or give you a full refund. We are under no obligation to
offer compensation for the disappointment caused.
Prices & payments
The Prices of the Products are given in euros, tax inclusive, without the participation to the delivery costs, on the day of the order. Safety First Clothes reserves the right to update the prices at any time without notice. The Products will be billed on the basis of the rates in force when the order is entered, within the limits of available stocks. The rate in force is the one given on the Website, errors of typography excepted, for which Safety First Clothes is not responsible.
Prices are payable in full in a single instalment when the order is confirmed.
If you are purchasing products in a currency different from the currency offered by your bank, you may be charged currency fluctuations and card charges by your bank which can affect the amount stated on your invoice.
Safety First Clothes uses the secure payment system WOOCommerce. The integrity of the data exchanged between the Buyer and the secure platform WOOCommerce is protected against any hacking attempt through the protocol SSL (Secure Socket Layer) and provides all insurance required for transactions on the Internet.
Safety First Clothes reserves the right to cancel any order presenting a risk of fraudulent use of a credit card.
Special Offers & Promotional Codes
We may, from time to time, offer discount codes, either directly or via third parties. These codes are redeemable in the ‘discount code’ box that can be found on your shopping cart page. Codes are valid on specific products and during specific time periods and cannot be exchanged. Special offers are applicable only on full-priced items and cannot be used in
conjunction with any other offer or discount.
Shipping conditions
Shipping costs are not included in prices displayed on Safety First Clothes’s web site. Buyers will have to include these extra costs to receive products. We will deliver your goods to the delivery address provided at the time you placed your order.
It is your responsibility to ensure that the delivery address you give us is correct and, if required, that somebody is available to accept or sign for the delivery from the selected delivery service. We can accept no responsibility for packages that are signed for by someone
other than the addressee.
The delivery address cannot be a PO Box. The information submitted by the Buyer is part of the sales contract. In case of error in the delivery information given by the Buyer, Safety First Clothes could not be held responsible for failure in delivery. The Customer is the only responsible person for the non-execution or the defective execution of the Contract due to a lack of indication during the Order process (wrong or incomplete address, wrong name…).
Estimated delivery times are determined based on the method of shipping chosen when Products are purchased and the destination of the Products. Besides, shipping costs may vary upon destination and weight of the parcel, according to rates of the postal services in effect.
Return and Exchange Policy
To know more about Return and Exchange Policy, please go to “Return and Exchange Policy” website section
Unless the items are faulty, you will be responsible for covering the cost of returning the item and ensuring that it arrives safely with us, so you may want to consider a tracked service for peace of mind.
Cancellation Policy
If you wish to cancel your order, you must contact support@safetyfirstclothes.com to make sure your order has not been prepared. If your order has already been prepared you will unfortunately not be allowed to cancel it.
Customs
Orders shipped outside the European Union may be liable to taxes, duties, customs charges and extra fees charged by the courier company at the destination. Payment will need to be made by the recipient and Safety First Clothes cannot be held responsible for any charge once the package has been shipped from our workshop. Please note the customs process might incur additional delays.
SECTION 8 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 9 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any
related website, including without limitation, pricing information, except as required by law.
No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
If you wish to contact us, please go to SECTION 13 – CONTACT INFORMATION
SECTION 10 – Copyright, Trademark & Intellectual Property
The content made available on this site – including but not limited to the site itself, its design, layout, text, photographs, videos, animations, illustrations and logo – are protected by copyright laws worldwide.
All such rights are reserved. You may not copy, publish, manipulate, distribute or otherwise reproduce, in any format, any of this content or copies of the content without prior consent from us. For any additional question regarding our terms & conditions, please email support@safetyfirstclothes.com
SECTION 11 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall
be governed by and construed in accordance with French’s commercial laws.
SECTION 12 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 13 – CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information, send a complaint, or simply want more information, please contact us at support@safetyfirstclothes.com